Terms and Conditions

The information contained throughout this web site is provided by Comply Exchange for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site. Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, tax compliance, or other professional advice and services. As such, it should not be used as a substitute for consultation with the applicable professional advisers. Before making any decision or taking any action, you should consult with your regulatory and/or tax professional advisers.


This Site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or legislation. In addition, where distribution or use of specific pages or information on this site would contravene local law or legislation in any jurisdiction or country, those pages or information are deemed to be unavailable for the purposes of use in that country or jurisdiction.


This web site contains links to its partners and other web sites. The inclusion of any link on our web site does not imply any association or relationship between the people sponsoring the linked site nor does it constitute or imply any endorsement, approval or sponsorship of the linked site by Comply Exchange Limited.

General Advice

Individuals, businesses or organizations relying on information on this website to make financial or investment decisions are advised to seek their own professional advice. The information and material presented in this site are provided for informational and guidance purposes only and is not to be used or considered as advice, tax related advice or recommendation.

Additional Information

Information included on this website is obtained from and based upon a variety of sources, including a variety of sources external to Comply Exchange Limited. Comply Exchange Limited can give no warranty or reliable as to their accuracy and Comply Exchange Limited assumes no responsibility or liability for the accuracy, completeness or timeliness, or any errors or omissions from any information included on this site. Comply Exchange Limited are under no obligation to maintain this website or update any information herein.

No Warranty or Liability

The information and services provided on and by this web site are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, validity or non-infringement. Comply Exchange Limited may periodically add, change, improve, or update the information and documents on this website without notice. Comply Exchange Limited assumes no liability or responsibility for any errors or omissions in the content or guidance of this web site. Your use of this web site is at your own risk. Under no circumstances and under no legal theory shall Comply Exchange Limited, its suppliers, or any other party involved in creating, producing, or delivering this web site’s contents be liable to you or any other person for any loss cost liability claim or expense incurred or suffered by you as a consequence of your use of or access to this web site, including any indirect, special, incidental, or consequential damages of any character arising from your access to, or use of, this web site.

Intellectual Property Rights

All text, graphics, audio, video, design, software code, other works of authorship, trademarks, logos and other identifying marks and symbols on this site where owned, controlled by or licensed to by Comply Exchange Limited and are protected by domestic and foreign trademark laws and international trademark treaties. No part of these materials may be copied, reproduced, stored, republished, posted, transmitted or distributed in any form or by any means without the prior written permission from an authorised agent of Comply Exchange Limited.

Software Applications

Some of the links available from this site may provide software or information available to be downloaded from that link. Such software or information may constitute a product belonging to a third party and may be subject to licensing terms imposed by that third party. Downloading such software or information is undertaken at your own risk. To the full extent permitted by law, Comply Exchange Limited excludes all liability in relation to using or downloading software or information available from any links accessible from this site. In particular, Comply Exchange Limited excludes all liability for any damage (including, without limitation, loss of data, business interruption and loss of profits) resulting from any virus or other consequences of using or downloading any software (third party or otherwise) accessible via this site.

Governing Law

These terms and conditions are governed by and constructed in accordance with the laws of the United Kingdom. Persons using this website and its facilities irrevocably and unconditionally submit to the non-exclusive jurisdiction of these jurisdictions.

Changes to Terms and Conditions

We may make changes to our terms and conditions from time to time. You should check this page regularly to see our most up to date terms. We tell you about any changes to our terms and conditions by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Refund Policy

All refunds must be authorized by Comply Exchange Ltd by contacting assistance@complypro.com

Requests for a refund of a ComplyPRO Membership training course must be made within 30 days of the date the training module becomes available to access (the “Purchase Date”). If your refund request is granted, your Membership Licence will be terminated, and you will lose all progress and access to the product. ComplyPRO reserves the right to decline any refund requests at our discretion.

Program Cancellation Policy 

Cancellation requests must be made within 30 days of the ComplyPRO Membership training module becoming available to you. All cancellation requests should be submitted by emailing assistance@complypro.com where a member of our team will be in touch to deal with your request. If a cancellation is approved, all access to the Membership site, and any progress, will be terminated. On termination you agree to sign a certification of destruction, certifying that you do not have access to or retain any of our training product saved externally from the Membership website.

Complaint Resolution Policy 

All complaints should be directed to our ComplyPRO Support Team. This is achieved by contacting them through the assistance@complypro.com facility. On receipt of the notification you should expect to receive a response to your initial complaint within 5 working days.

Course Update Policy 

Courses provided through the ComplyPRO Membership site will be re-examined by a subject matter expert on at least an annual basis and updated accordingly with any developments that occurred within the last year. There may be a further charge to access the updated training. The Foundation Course was last reviewed on the 1st August 2020.

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